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The client journey

From first call to raving fan, in order

01 / Biz dev & call logging

Know who to call next.

A call list that ranks who to reach out to, and a two-second way to log what happened. Nobody slips through the cracks.

  • Call list ranked by last contact and value; stale voicemails float back up
  • Click to call or text from your Mac or iPhone
  • Quick Log for calls, voicemails and conversations
  • Follow-up queue so no prospect goes quiet
  • Referrals tracked from connector to commission
  • Call activity reports for your weekly Scorecard

02 / Pipeline

From first conversation to first Focus Day.

Every prospect on one board, with the value of each one and what happens next.

  • Kanban or list view
  • Fee per session on every card
  • A Nurture lane for not-yet prospects
The pipeline board

03 / The 90 Minute Meeting

Book it, debrief it, win it.

Booking the 90 Minute Meeting moves the prospect forward on its own and sends the confirmation. Afterward, one click turns a yes into a client, with nothing re-typed.

  • Structured debrief: meeting notes, the team, the company's story
  • Confirmation and follow-up emails from your 90 Minute Meeting playbook
  • Lead to client in one click, contacts and history intact
A client record, from lead to client

04 / Onboarding

Walk in already knowing the team.

Every leadership team member gets a welcome form, no login needed. By Focus Day you know their roles, birthdays, coffee orders and how each one likes to be appreciated.

  • Welcome form per team member: role, cell, birthday, allergies, snack, drink, appreciation style
  • Welcome email and form link sent by your onboarding playbook
  • Schedule the whole journey at once: Focus Day, Vision Building, Quarterlies, Annual
  • Refresh form, pre-filled, when the team changes
  • Bring existing clients over from the EOS CRM, with undo

05 / Sessions & calendar

Your year of sessions, the way you work.

Pick which days you run sessions and which you protect. Venzy warns before you book over them, and never blocks you.

  • Sessions, prep and wrap time, and travel days on Google Calendar
  • Client invites with RSVPs you can see
  • Annual Planning books both days; fees and travel fees fill themselves
A month of sessions, with protected Mondays

06 / Start Session

Run it live, or wrap it up after.

Some Implementers facilitate from a laptop. Plenty prefer a marker and a whiteboard. Session Mode works both ways: use it in the room with agenda timers and every EOS tool, or open it after the session and record the day in minutes. Either way, the ratings, Rocks, Issues and To-Dos land right back on the client.

  • Whiteboard day? Record Rocks, Issues, To-Dos and ratings in minutes afterward
  • Or run it live: a timer on every agenda item, and whether you're ahead or behind
  • Check-in, Scorecard, Rocks, IDS, V/TO, Accountability Chart, quarter review and Five Abilities
  • Capture a To-Do or Issue in a keystroke without leaving the flow
  • Conclude ratings become the session rating and the client's health light
  • Private facilitator notes and your own rating, just for you
  • Notes save as you type, plus attachments and a whiteboard saved to the client's Drive
Session Mode during a Quarterly

07 / Billing

Get paid without chasing.

Invoices go out through QuickBooks on each client's payment terms, often before the session. If one goes overdue, Venzy does the follow-up for you, and paid status comes back on its own.

  • Automatic invoices for upcoming sessions and plan installments
  • Travel fees calculated per session
  • Payment plans with installments
  • Overdue reminders at 1 and 14 days, then a task for you at 21
  • A heads-up before your QuickBooks connection expires

08 / Automation

Your playbook runs itself.

One playbook per session type: Focus Day, Vision Building, Quarterly, Annual. Every touchpoint runs on the session's clock: two weeks out, the day before, 15 minutes before, the day of, a week after.

  • Emails and tasks, each timed to the session
  • Send to the primary contact, the leadership team, or everyone
  • Auto-send, or land as a draft in your Outbox to review first
  • Templates with merge fields: names, dates, Zoom link, pay link
  • Birthday reminders two weeks out, so the card arrives on time
Inside a Focus Day playbook

09 / Customer experience

Know who needs you before they tell you.

Practice Pulse puts your week on one screen, including the clients who need a call because they're light on sessions or behind on invoices.

  • Every session's scores feed a health traffic light: Purple, Green, Yellow, Red
  • Open a client and it's all there: team, sessions, scores, emails, calls, invoices
  • Which EOS tools each client has learned, and when
  • AI drafts your post-session recap from your notes
Practice Pulse, your week on one screen

Running your practice

And everything around it

Task management

Tasks that know the client.

Every to-do is tied to the account and session it's about, whether you added it or a playbook did. Overdue is red, this week is obvious, and done is one click.

  • My tasks, overdue, this week, scheduled, completed
  • Created automatically by your playbooks
  • Add a To-Do from anywhere in the app
Tasks, each tied to a client

Email in one place

Your Gmail, inside Venzy.

Connect Gmail and read, reply and compose next to the client you're working on. Every email lands on the client's history.

  • One tab per mailbox, with Active, Done and All
  • Share a mailbox with your practice manager, read-only or reply
  • Drafts from your playbooks wait in the Outbox
The inbox, with a shared practice mailbox

Money & planning

Plan the year you want.

Revenue, capacity and forecast show where the year is heading. The EOS Life calculator shows what it would take to get the year you actually want.

  • Revenue and overdue invoices at a glance
  • Capacity: session days left each month
  • Forecast against the same quarter last year
  • EOS Life: slide to the year that fits the life you want
The EOS Life calculator

Wait, it does that?

The details Implementers notice

  • Screenshots become a V/TO

    Drop in screenshots of a client's V/TO and AI fills in every section.

  • Prep and wrap time, sized to the session

    Two hours around a full day, one around a half day, 15 minutes around a call, plus travel days for in-person clients.

  • Backfill history without side effects

    Log past sessions and nothing gets invoiced and no client gets an email.

  • A welcome form that makes you look thoughtful

    Every leadership team member's coffee order, snack and appreciation style, before you walk in.

  • Collections on autopilot

    Overdue invoices get a reminder at 1 and 14 days, then a task for you at 21.

  • Protected days that protect without nagging

    Book on a protected day and Venzy warns you. It never blocks you.

  • An EOS CRM import you can undo

    Bring in years of history in minutes. Change your mind with one click.

  • A call list that thinks

    Stale voicemails float back to the top. Ties go to the bigger client.

And the rest

Travel, your own EOS, and setup

Travel

The road part of the job, handled.

Trips
Flights, hotels, rental cars and the sessions they're for, synced to your calendar.
Screenshot to itinerary
Snap a confirmation and AI fills in the flight, hotel or car.
Airport calculator
When to leave, from your drive, bag-check, security and boarding times.
Travel days
Automatic travel-day blocks for in-person clients. None for local or virtual.
Expenses
Log trip expenses next to the trip.

Run your own practice on EOS

Your business gets the same discipline you teach.

Your V/TO
Your practice's own Vision/Traction Organizer.
Level 10 Meetings
Run the full L10: segue, Scorecard, Rocks, headlines, To-Dos, IDS, conclude.
Rocks, Issues, To-Dos
Your own quarterly Rocks and weekly lists.
Scorecard
Your measurables, week by week.

Team & setup

Up and running in an afternoon.

Import from the EOS CRM
Three exports bring in clients, contacts and past sessions. Duplicates caught. One click undoes it.
Roles & page access
Implementers, practice managers and assistants each get their own login and see exactly the pages they need.
Audit log
Every change, who made it, and when.
Getting started checklist
A short list built from your real data, never faked done.
Integrations
Google Calendar and Drive, Gmail and QuickBooks Online.
Your brand in front of clients
Clients see your practice, not Venzy: your welcome forms, your email, your calendar invites, your QuickBooks invoices.

A practical place to start

Bring your practice.
We’ll talk through the rest.

See how Venzy fits the way you work. Bring your practice manager or assistant, and your questions about moving over.

30 minutes with Lyn. No pitch deck, just Venzy running a practice.

01

Bring your history with you

Import clients, contacts, and past sessions from three EOS CRM exports. Duplicate checks and undo are built in.

02

Connect the accounts you already use

Gmail, Google Calendar, Google Drive, and QuickBooks Online. Your emails and invoices still come from your practice.

03

Start free, keep your price

Every plan starts with a 30-day free trial with a card on file. $200/month or $2,000/year per practice, no setup fee, and founding practices keep their price for life.